New Otani Hotel Tokyo

Great hotel and excellent service. The restaurants are little more expensive but there are many good restaurants in near neighborhood.

Excellent Hotel in Tokyo - Great location and nice rooms. The older rooms are big and nice (Garden Tower)

The first room that I got had the Air Con problem . . after several calling the staff to fix it . . nothing is improoved . . but finally they changed the room for us . .which it's so excellent !

I suppose it's just Tokyo prices, but I felt this hotel was a bit too expensive with little in return. This is the first 5-star hotel I've stayed in where I have had to pay for Internet services. You don't even get a complimentary water bottle. The basic room was decently sized, but I've stayed in many cheaper hotels with the same or larger size without sacrificing luxury. Location was great...subway line to Shinjuku was a short walk away. Overall, staff were excellent and facilities nice and clean, but I would suggest for people to find a hotel that offers a bit more.

Excellent value, friendly & helpful staff, close to rail links, restaurants,etc. Definitely would stay there again.

The guy who sold me the Narita bus ticket cannot speak Engish at all it seemed. Bad to give him such responsibility if he can't communicate to customers. To prove my point, four Korean tourists were issued Narita tickets when they were supposed to be going to Haneda. They found out they were on the wrong bus when we were making a stop at the Akasaka Prince Hotel. Japense have to start learning to speak English or other languages... Big problem in Japan it seems.

We were very impressed with the ease that the staff accommodated us upon our arrival.The Bell men welcomed us and took us to the check in desk very quickly.The check in went very well and were escorted to our room in no time.The bell man than made sure we had every thing we needed prior to leaving our room. The maids were outstanding in the performance of their duties and the rooms were always spic and span! All of the staff went out of their way to be friendly and courteous and made every effort to make our stay pleasant. We would deffidently recommend this hotel to anyone. Lawrence and Myrna Jensen

This is a monster modern hotel with an overwhelming floor plan of multi-level shopping and conference facilities. Caters to very upscale international guests. Many amenities but beware that everything is extra (ex: gym). Breathtakingly beautiful restaurants for breakfast buffet (but pricey). Located very close to Akasaka metro stop for easy access. Sounds crazy but it took us two days to figure out how to get to the street with their 5th floor lobbies and labyrinth of elevators into the bowels of the shopping levels. Pack a lunch when you first set out to find the street.

Very nice hotel, especially for the price. Great location, food street just down the road and easy to get around the rest of Tokyo from here also with the nearby metro. Staff were very professional, courteous and polite and thankfully spoke English very well. Would definitely recommend this hotel to those wishing to stay in a reasonably priced hotel with easy access to major sites around Tolyo.

Has a wonderful garden attached to the hotel. Located close to a subway station and an area with many small restaurants. All the staff are extremely helpful and polite.