Charms Hotel Shanghai Reviews
| Criteria | Score |
|---|---|
| Cleanliness | 4 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 4 |
| Service | 2 |
Check-in staff are not very friendly, made me feel like I wasn't welcome. Room size was ok, bathroom and shower were a bit old and didn't look too clean. One plus was the airconditioning was ice cold. Good location just off Nanjing road but watchout for touts who grab you as you leave the hotel offering 'massage'. Good value hotel if you want to stay near Nanjing road but I would prefer to stay at a better hotel elsewhere and take subway instead. Wouldn't stay here again
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 5 |
| Service | 4 |
Great location - right next to Nanjing Road walking section, Giordano just across the road, no hesitation in staying there again
| Criteria | Score |
|---|---|
| Cleanliness | 3 |
| Facilities | 3 |
| Location | 4 |
| Pricing | 3 |
| Service | 3 |
Hotel staff not very friendly or helpful. We had booked and paid for a Deluxe King City View - 1 King Bed. We were put into a room which had a Queen sized bed. Our friend travelling with us also had booked a Deluxe King City View (throught Hotel Club) and he did have a King sized bed. When we asked at reception they insisted that beds were the same size and would do nothing to help. The beds were of course different and we measured them to be sure. I always endeavour to book a King sized bed as my husband is quite tall. I tried to show them the Confirmation Voucher but they weren't interested. We also tried to get some info about expo, river cruises etc and no-one was interested in helping. I did not enjoy staying at this hotel at all and will never recommend it to anyone. I believe the Charms was one of your recommended hotels.
| Criteria | Score |
|---|---|
| Cleanliness | 4 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 5 |
| Service | 5 |
This hotel is in a fantastic location just behind Nanjing Road. The room was fine - we were offered the choice of non-smoking. Service was great - there were no people annoyingly opening and closing doors for us - but provided assistance when requested.