The first hotel in Malaysia to receive the certification for excellent services in the hospitality industry, Melia Kuala Lumpur guarantees the best of service and comfort for a memorable stay.
Location This international hotel is located opposite of Times Square Shopping Centre, a one-stop entertainment centre that includes an indoor theme park, retail outlets and IMAX theatre. The hotel is placed amidst business complexes, major shopping malls and entertainment spots in the city centre of Kuala Lumpur.
Rooms The property comprises 302 guestrooms that are available in different categories.
Restaurant On-site dining options include a coffee house and a lobby lounge.
General Melia Hotel Kuala Lumpur also offers 7 meeting and banqueting rooms with capacity for up to 320 people depending on set-up. After a tiring day of business, simply relax in the outdoor pool or visit the local attractions.
Note The non-smoking rooms at the hotel are located on 5th, 6th, 12th, 13th, 14th and 15th floor.
Upon arriving, my girlfriend struggled up the stairs with her bags whilst the doormen seemed disinterested. Upon checking in, (15 minutes after check in time no less) I was told we'd have to wait for another hour before checking in. It had taken us some 6 hours to commute from Siem Reap and they seemed disinterested in helping us. Management found a room for us on a non smoking floor which smelt like smoke. I found the staff relatively unfriendly and uninterested. Coming from Thailand and Cambodia, the hospitality was left wanting. I would like not stay at this hotel again.
Inspected
16 July 2008
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Guest comments
Being located very close to major shops and skyrail station makes it a great place to base from. Service was good considering how busy the place was. Rooms exceptionally clean and well maintained. Facilities were very good, - had everything you needed for a comfortable stay. Would stay there again for sure.
Inspected
10 July 2008
Reviewed by
Reviewer has requested to be kept anonymous.
Cleanliness
Location
Facilities
Pricing
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Overall
Guest comments
Good price, great location but hotel is showing its age, rooms and bathrooms are a little old and tired looking.
Description for Melia Hotel Kuala Lumpur
