Mercure Hotel Windsor Auckland Reviews

Great location and service.

Had a problem with noise but staff very helpful in trying to rectify problem

We were short of linen. Apparently it had arrived after the housekeeping staff had left. I asked Tua for some items, and she said she would bring them later, but came sooner than she had stated. Well done, Tua. The reception staff were friendly, and helpful, and offered us a good room rate if we needed to stay another day, when our bus was cancelled. Tali was also helpful. Wouldn't hesitate to stay here again.

Comfortable and clean facility with a good price and I recommend anyone to stay there for that budget.

truly excellent Reception Service....i had booked twin bedded room as was staying with my 14yr old son...however initial room given was a double bedded room......upon my enquiry re this ....instant apologies offered and in polite professional manner was given alternative room ...queen and single....very happy !

Great price, room was ok only thing that let stay down was the wait of over an hour for room service to arrive

Good clean hotel handy to main Auckland streets and CBD. Friendly staff, room didnt have much of a view (air con systems on next door's roof!) but the room was a nice one.

Found our stay here very pleasant.Room we stayed in very quite and staff very friendly and helpful

The Mercure Hotel Windsor Auckland was a great place to stay. The rooms were very comfortable and a good size, with all you could need in them. The food and the service were very good. The staff were very obliging. The one thing I thought no so good was the price of the buffet breakfast, I found it rather expensive. I will not hesitate to stay at this hotel again.

Really central location. Having kitchenette was a real plus. Have stayed here before and would definitely stay again.

The rooms are very small compared to those shown in the pictures even though we were given a newly renovated room. Furthermore, it was cold inside the room and the single beds were small and very soft.

Great location, right in town, couldnt have asked for better!! Was a bit dissapointed with the facilities in our room, we had a jug, 4 cups, 1 spoon and 1 bowl!!! Thought there would have been a bit more cutlery and atleast a plate!! Service was good but would of been nice if we were told to enjoy our stay or asked how our stay was at the end! Apart from a few minor things, a great hotel and will definately stay again!

Excellent, friendly service. Room was fantastic especially for the price! Top of my list for accomodation so far!

An old building - but rooms have been brought up to a standard. Excellent location in Queen Street, right in the thick of shopping(Louis Vitton next door) & quite close to the Harbour & main rail station. There were a few party goers the night I stayed(NZ were playing in World Cup)but the noise was minimal. Good restaurant on site & helpful, friendly staff. No problems with staying there again.

Fantastic!! Nice private spa, very large size (separate room, booking required, can stay for 1hr, being the only card-holder (including for couple) who can use the spa until card is returned to reception). I found the spa was a great way to start prepare for a busy day (bookings available between 7am-10pm)

Staff were slow to respond to tv remote problem-would definately recommend this hotel as a place to stay when visiting Auckland.

Stayed on 1st floor first night. Hardly slept a wink because of night-club below that did not close til 6am. Staff were very understanding and apologetic. Got upgraded to another room on 4th floor for rest of stay and had no further problems. Location was great. Would recommend this hotel provided you get the right room.