New Otani Hotel Tokyo Reviews

Great hotel and excellent service. The restaurants are little more expensive but there are many good restaurants in near neighborhood.

The first room that I got had the Air Con problem . . after several calling the staff to fix it . . nothing is improoved . . but finally they changed the room for us . .which it's so excellent !

I suppose it's just Tokyo prices, but I felt this hotel was a bit too expensive with little in return. This is the first 5-star hotel I've stayed in where I have had to pay for Internet services. You don't even get a complimentary water bottle. The basic room was decently sized, but I've stayed in many cheaper hotels with the same or larger size without sacrificing luxury. Location was great...subway line to Shinjuku was a short walk away. Overall, staff were excellent and facilities nice and clean, but I would suggest for people to find a hotel that offers a bit more.

Excellent value, friendly & helpful staff, close to rail links, restaurants,etc. Definitely would stay there again.

The guy who sold me the Narita bus ticket cannot speak Engish at all it seemed. Bad to give him such responsibility if he can't communicate to customers. To prove my point, four Korean tourists were issued Narita tickets when they were supposed to be going to Haneda. They found out they were on the wrong bus when we were making a stop at the Akasaka Prince Hotel. Japense have to start learning to speak English or other languages... Big problem in Japan it seems.