Sofitel London Heathrow Reviews
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 4 |
| Service | 5 |
Hotel sevice & rooms fantastic. The location to terminal 5 is perfect. Sorry we were only staying for 1 night. I will be staying here again next time I'm in London.
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Location | 5 |
| Pricing | 5 |
| Service | 5 |
This is a beautiful hotel. Ideal for a transit between international flights. It's on a directTube line to central Londonand each of the terinals. I recommend it and I will stay again when passing through Heathrow.
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Location | 5 |
| Pricing | 5 |
| Service | 5 |
Stayed 1-night (room only) and did not use any other facilities, but the room was extremely comfortable and very well furnished.
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 4 |
| Service | 4 |
Proximity to LHR Terminal 5 and rail transport to the city was found to be very helpful. Jack (of Polish background) of Concierge was particularly helpful, with tips - including at our next onward stay with an Accor group hotel in Warsaw. Suggestions for improvement: Provide complimentary high-speed internet access in room for regular Accor Club guests. Also, provide discounted breakfast for regular Accor Club guests, if not already included in room rate. We were charged a full rate plus an inadequately explained loading on the breakfast charge (beyond what was quoted at check-in time). However, service in the breakfast room was excellent, specially by an attentive Irish woman (whose name we forget).
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 4 |
| Location | 5 |
| Pricing | 4 |
| Service | 5 |
Difficulty in getting from hotel to Terminal 3 in early morning. One has to use a taxi at cost of £15.
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Location | 5 |
| Pricing | 4 |
| Service | 4 |
A first class hotel with a very comfortable bed and great facilities. As I had an early flight in the morning it was a comfortable walk to Terminal 5 for my flight to Rome. I would have no hesitation in recommending this hotel to family and friends.
| Criteria | Score |
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Location | 5 |
| Pricing | 2 |
| Service | 2 |
We booked a quuen room. On arrival (at 2.30am after a delayed international flight) we were told that only a "twin bed, smoking" room was available. When we pointed out that we had already paid for a queen room, and would accept nothing less, they miraculously found a queen room. We asked for an 8am wake-up call (given our extremely late bed-time, we feared that we would sleep through an alarm, and we needed to catch a morning international flight). This was logged, however, we did not receive the wake-up call. Luckily we had also set a phone alarm which did wake us - missing our 28-hour flight home would have been a disaster.