Westin Resort Guam Reviews
| Criteria | Score |
|---|---|
| Cleanliness | 4 |
| Facilities | 4 |
| Location | 4 |
| Pricing | 3 |
| Service | 1 |
We arrived at the hotel at 4:30 AM. We asked of we can have an early check-in and we will pay for a half-day's room tariff. The front desk staff said that we can only at 10 in the morning for a half-day's tariff! This is incredibly ridiculous! They want to charge us half day for only 2 hours of use!!?!?!?!? They told us that we can come back at 2pm for our rooms. When we arrived at 2pm, only 1 room is available, saying that we should come down 20 minutes after for the other room's keys. 20 minutes after, the other room is not yet available. we got tired of going up and down to the lobby for the keys. The front desk should've at least volunteered to bring the other keys to our room, to save us from all the troubles. we finally got the other room at 2:30. Last year, we stayed at Royal Orchid we did not experienced any inconvenience.